Chatbots for Banks & Financial Institutions

Our Solution

chatbot

Transforming Banking with AI-Powered Chatbots

At Finnova, we help banks and financial institutions (FIs) automate customer interactions, improve service efficiency, and drive engagement with our Conversational AI Chatbots. Our AI-driven solutions integrate seamlessly into your banking systems, enabling real-time support, transactions, and personalized financial guidance—24/7.

How we build AI Chatbots for Banks

At Finnova, we develop intelligent chatbots that leverage Natural Language Processing (NLP) and Machine Learning to understand and respond to customer queries in real time. Our chatbots integrate directly with banking infrastructure, ensuring secure and compliant automation of key processes.

Omnichannel Integration

Available on WhatsApp, mobile banking apps, websites, and USSD

Multi-Language & Localized AI

Tailored for diverse customer needs with localized language support.

Secure & Regulatory-Compliant

Built with bank-grade encryption and compliance with CBN & global financial standards.

Self-Learning AI

Continuously improves interactions based on customer behavior and data insights.

Transforming Banking with AI-Powered Chatbots

  • Automated Customer Support:

    Handle balance inquiries, transaction history, account statements, and general FAQs instantly.

    Reduce call center workload and operational costs.

  • Smart Banking Transactions:

    Enable users to transfer funds, pay bills, and manage accounts directly via chat.

    Reduce call center workload and operational costs.

  • Loan & Credit Services:

    Guide customers through loan applications and eligibility checks.

    Offer instant approvals and loan repayment reminders.

  • AI-Powered Financial Advisory:

    Provide personalized financial recommendations based on spending habits.

    Help customers set and track savings goals.

  • Customer Onboarding & KYC Automation:

    Simplify the KYC process by automating document submission and verification.

    Reduce onboarding time from days to minutes.

  • Fraud Detection & Security Alerts:

    Detect suspicious activities and alert customers instantly.

    Offer secure OTP verification and transaction authentication within chat.

    • Why Choose Us

    Why Banks Choose Finnova?

    Subscription-Based & Scalable: No upfront infrastructure costs, pay as you grow.
    Seamless API & Core Banking Integration: Works with existing banking platforms and CRMs.
    Faster Resolution & Increased Engagement: Improves customer satisfaction and retention.
    Proven Track Record: Trusted by financial institutions for AI-driven automation.

    Get Started with AI-Powered Banking

    Request a DEMO